Refund Policy

Paid modules are sold as monthly digital subscription access. Each subscription provides access to the selected module or module bundle for the active billing period.

Subscriptions can be cancelled for future billing periods according to the cancellation route provided by the payment provider or by contacting the Frontier Signal team.

If a customer purchases the wrong module, is unable to access the product due to a verified technical issue, or is charged in error, they may request a refund within 7 days of payment.

Refund requests should include the purchaser name, organisation, payment reference, module purchased and reason for the request.

Refunds are generally not provided after module access has been used extensively during the billing period, where credentials have been shared outside the subscribing organisation, or where the subscription period has already expired.

Custom advisory work, client-calibrated analysis, workshops or bespoke deliverables are not covered by this standard digital subscription refund policy unless agreed separately in writing.

Duplicate payments, accidental repeat purchases or incorrect module purchases will be reviewed and may be refunded, credited or converted into the correct module access at Frontier Signal's discretion.

Where a payment provider is used, refunds may be subject to that provider's processing timelines and rules.

Cancelling a subscription stops future renewal charges. It does not automatically refund the current billing period unless the refund conditions above are met.

Access may continue until the end of the paid billing period unless otherwise required by the payment provider or agreed with Frontier Signal.

To request a refund, contact the Frontier Signal team through the commercial contact channel used to provide access to the service.

Refund decisions are normally reviewed against payment status, access logs, module usage and the reason provided.