This Refund Policy applies to premium digital subscription access for Frontier Signal executive modules purchased through Paddle or approved directly by Frontier Signal Partners Sdn Bhd.
Frontier Signal is operated by Frontier Signal Partners Sdn Bhd. References to Frontier Signal, we, us or our in this refund policy mean Frontier Signal Partners Sdn Bhd unless the context requires otherwise.
The registered office is Unit 052, 7-2, Plaza Danau 2, Jalan 2/109f, Taman Danau Desa, 58100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.
Premium executive modules are sold as digital subscription access. Each subscription provides named-seat access to the selected module or module bundle for the active billing period.
For payments processed by Paddle, Paddle acts as the merchant of record and handles checkout, payment confirmation, subscription management and eligible refunds under Paddle's Buyer Terms and Refund Policy.
Customers may request a refund within 14 days of the transaction date. Refunds are reviewed and processed in accordance with Paddle's Buyer Terms, Paddle's Refund Policy, applicable statutory rights and product usage.
Where local consumer law gives a statutory right to withdraw or cancel within 14 days, that right applies as described by Paddle. Nothing in this policy limits non-waivable consumer rights.
If a refund is approved, access to the relevant Frontier Signal module may stop from the refund date.
If a customer purchases the wrong module, is unable to access the product because of a verified technical issue, or is charged in error, they should request support or a refund as soon as possible and within the applicable 14-day window where that window applies.
Refund requests should include the purchaser name, organisation, payment reference, module purchased and reason for the request so the payment and access record can be reviewed.
Because Frontier Signal provides digital subscription access, refund eligibility may be affected if the customer has accessed, used, downloaded, streamed or otherwise benefited from the digital product during the 14-day period, except where a refund or withdrawal right is required by applicable law or Paddle's policies.
After the 14-day period, subscription fees are generally non-refundable. Customers may still cancel their subscription to avoid future renewals.
Custom advisory work, client-calibrated analysis, workshops or bespoke deliverables are not covered by this standard digital subscription refund policy unless agreed separately in writing.
Customers can cancel a subscription for future billing periods through the Paddle buyer portal, the manage-subscription link in their Paddle receipt, Paddle support, or by contacting the Frontier Signal team at hello@frontiersignal.app.
Cancelling a subscription stops future renewal charges. It does not automatically refund the current billing period unless the refund conditions above, Paddle's policies or applicable law require a refund.
Access may continue until the end of the paid billing period unless otherwise required by Paddle, applicable law or agreed with Frontier Signal.
For Paddle payments, customers should use the View receipt or Manage subscription link in their Paddle transaction confirmation email, submit a request through the support link in their receipt, or visit Paddle buyer support and select the Request refund option.
Customers may also contact Frontier Signal at hello@frontiersignal.app. Where Paddle processed the payment, the refund will be handled according to Paddle's review process and processing timelines.
Refund decisions may be reviewed against payment status, access logs, module usage, technical delivery records and the reason provided.
